Category Archives for "Customer Service"

Should health professionals ever offer a money-back guarantee?

woman with yoga mat

Should health professionals ever offer a money-back guarantee? I had an interesting conversation with a copywriting client of mine recently, about whether they should offer their chiropractic clients a money-back guarantee if their pain or symptoms hadn’t been fixed within a set timeframe. A bold move, but is it a good idea? Should healthcare providers […]

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Carry the damn fridge!

customer service

Carry the damn fridge! (or why I’m starting a customer service revolution)   From kitchen renovation to customer service revolution After three weeks of living on toast and cereal, our kitchen renovation is almost complete. (Yes, this post comes with a #firstworldproblems disclaimer.) We’ve ripped¬†out 25-year old pine cupboards, one mismatched door and scrunched up […]

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